RETURN & REFUND POLICY
RETURN & REFUND POLICY
Return Shipping Costs
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Customer Responsibility: If the return is due to consumer preference (e.g., change of mind, incorrect size selection), the customer is responsible for the return shipping costs. The exact amount depends on the shipping service provider chosen by the customer.
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Company Responsibility: If the return is due to our error (e.g., damaged, defective, or incorrect items), the customer will not incur any shipping costs for the return process.
Refund Processing Time Once your return request has been approved and processed, it typically takes 1–3 business days for the refund to be credited to your account. In some cases, depending on your bank or payment service provider, it may take up to 7 business days for the amount to become visible in your account.
Refund Method Refunds will always be issued via the original payment method used at the time of purchase (e.g., Credit Card/Debit Card, Klarna, PayPal, Apple Pay, etc.). Cash payouts or refunds via alternative payment methods are not permitted. If you used a professional installment service (e.g., Klarna), the refund will be carried out in accordance with the respective provider's policies.
Further Information You will receive a confirmation email once the refund has been completed. If you do not receive the repayment within 7 business days, please first contact your bank or payment provider. If the issue persists, please contact our Customer Service team at hello@sau-lee.com so that we may assist you further.
Return Address To ensure your return is processed correctly, please contact us at hello@sau-lee.com before shipping. Authorized returns should be sent to our international fulfillment center:
Attn: Returns Department 20/F, Central Tower, 28 Queen's Road Central, Central, Hong Kong
Contact Information
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Email: hello@sau-lee.com
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Registered Office: 20/F, Central Tower, 28 Queen's Road Central, Central, Hong Kong
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Phone: +852 2808 1008
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Service Hours: Monday – Friday, 10:00 AM – 7:00 PM (HKT)